AT&T Oﬀers Relief for Customers & Employees
Consistent with FCC Chairman Pai’s “Keep Americans Connected Pledge” and concerns raised by members of Congress, which we share, AT&T is proud to support our customers by pledging that, for 60 days, we will:
- Not terminate the service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic.
- Waive any late payment fees that any wireless, home phone or broadband residential or small business customer may incur because of economic hardship related to the coronavirus pandemic. 1
- Waive domestic wireless plan overage charges for data, voice or text for residential or small business wireless customers incurred because of economic hardship related to the coronavirus pandemic.
- Keep our public Wi-Fi hotspots open for any American who needs them.
To provide further relief and support, AT&T announced:
Unlimited AT&T Home Internet – All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data. Additionally, we’ll continue to oﬀer internet access for qualifying limited income households at $10 a month through our Access from AT&T program. We’ve expanded eligibility to Access from AT&T to households participating in the National School Lunch Program and Head Start. Additionally, we’re oﬀering new Access from AT&T customers two months of free service.
Helping You Work and Learn Remotely – Businesses, universities and schools can keep their teams and classrooms connected through conference calls and video conferencing with Cisco Webex Meetings with AT&T for 90-days, and seamlessly forward calls to both mobile and landline phones with AT&T IP Flexible Reach. We’re also oﬀering schools a way to save on unlimited wireless broadband connectivity for students. Through May 22nd, qualiﬁed schools activating new lines on qualiﬁed data-only plans for school-issued tablets, 4G LTE-enabled laptops and hotspot devices will get the wireless data service at no cost for 60 days.
Distance Learning – We’ve created a new $10 million Distance Learning and Family Connections Fund to give parents, students and teachers tools they need for at-home learning. The fund also will provide resources to maintain meaningful connections and bonding opportunities for those isolated from family and friends. Our ﬁrst contribution of $1 million will go to Khan Academy. This collaboration will improve and expand online learning resources to meet growing demand from parents, teachers and students, including those who rely on free resources and need Khan Academy the most. AT&T is also funding 60 days of free access and unlimited usage of Caribu, a video-calling application that allows family members to read, draw, and play games with one another while in distant locations.
AT&T is underwriting expenses for a “one-stop” resource center to support eLearning Days from the State Educational Technology Directors Association (SETDA) available to all educators in schools to help them handle school closures and the increase in virtual learning due to COVID-19.
Serving Those who Serve – AT&T is redirecting more resources to provide communication services and tools for ﬁrst responders, health care professionals, educators and other essential customers. This additional support will help ensure these customers can continue providing critical support to the country and their communities, particularly to ﬁrst responders using the FirstNet network.
As ﬁrst responders across the country stand on the front lines to support our nation’s response to COVID-19, they can have conﬁdence knowing that with FirstNet they’ll have the unthrottled connectivity and priority communications they need to respond during this public health emergency. It’s this type of unparalleled emergency support that distinguishes FirstNet, the only nationwide wireless broadband communications platform dedicated to America’s ﬁrst responders and public safety community, from best-eﬀort commercial wireless networks built for consumer use.
20% Bonus to Front Line Employees – We have a responsibility like few other companies during the coronavirus pandemic. Doctors and healthcare providers, our FirstNet ﬁrst responders and all our customers depend on us to stay connected. Thank you to all our employees, but particularly our front-line employees who are working hard serving customers during this challenging time. To show our appreciation for these employees, eﬀective March 25 and until further notice:
- We’ll pay a 20% bonus above the regular hourly base rate of pay to bargained-for employees for all time worked in the oﬃce or at home. That bonus will be included in their regular rate of pay for purposes of calculating overtime rates.
Extending Paid Leave for our Employees – As we continue to assess the impact of COVID-19 on our business, our people and our communities, we recognize some of our employees have speciﬁc needs and cannot fulﬁll their roles either at the workplace or from home during this time – so we want to continue to help. We are extending our original 80 hours of paid, excused time oﬀ to up to a total of 160 hours for the following scenarios:
- Employees who have tested positive for COVID-19 and remain quarantined.
- Employees who are at higher risk due to an underlying health condition (60+, heart disease, lung disease, diabetes, cancer).
- Parents or guardians of children whose schools or daycares have closed for COVID-19 and for whom another child care option is not yet available.
- Primary caregiver for someone diagnosed with COVID-19 who is unable to provide self-care.
Connecting Military and Family at No Cost – We’re helping keep our military and their families connected during this diﬃcult time. We’ve worked out an agreement with the Navy Exchange Command that allows military personnel stationed on selected Navy ships to make calls to their loved ones through April 30 at no cost to the Navy or its sailors.
Reducing Retail Locations – Due to coronavirus, we will begin to close additional AT&T stores across the nation, signiﬁcantly reducing our retail footprint to a minimum number of locations required to serve ﬁrst responders, healthcare workers, government users and our customers. Where possible, we will keep at least one retail location open within a 20-mile radius in urban and suburban areas, and just over a 30-mile radius in rural areas. To locate a retail store that will remain open to serve your area, please visit our store tracker at www.att.com/stores.
Visit AT&T’s dedicated COVID-19 website for additional details and the latest updates.
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1.The coronavirus pandemic is causing many hardships. If you ﬁnd yourself in ﬁnancial trouble and unable to pay your bill, we’re here to help you. Please contact us at 800-288-2020 for AT&T broadband, residential wireless or small business services and 611 from your AT&T device for wireless.© 2020 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T aﬃliated companies.